Technical support for your Optimal Audio system
Everything you need to get the most from your Optimal Audio system is below — firmware and software updates, user guides and technical documentation, loudspeaker measurement data, declarations of conformity and warranty information. If you are setting up a new system, start with the User Guides. If you need the latest firmware, go to Software and Firmware. If you cannot find what you need, the Help Centre and our support team are here.
Evaluating Optimal Audio for a new project? Our planning guides, case studies and WebApp Desktop Demo are in the Resources section.
Software and Firmware
Download the latest software updates and firmware for Zone controllers and amplifiers. Always install the latest version before commissioning a new system.
Help Centre
Browse our online knowledge base for answers to technical questions, configuration guidance and troubleshooting articles. Available 24/7.
User Guides
Download user guides and technical documentation for every Optimal Audio product. Includes quick-start guides, full product manuals and wiring diagrams.
Measurement Data
Loudspeaker frequency response and polar pattern data for all Up, Cuboid and Sub loudspeakers. Required for detailed acoustic modelling and room prediction software.
Declarations of Conformity
Download EU and UK Declarations of Conformity for all current Optimal Audio products. Required for regulatory compliance in installation documentation.
Warranty
Optimal Audio products come with a three-year manufacturer’s warranty. Find details of warranty terms, what is covered, and how to make a claim.
Looking for something specific?
Venue owners and staff
- Operating the system day to day — WebApp on your device
- Adjusting volumes or switching zones — ZonePad or WebApp
- Understanding what each zone does — User Guides
- Reporting a fault to your installer — see Contact below
AV installers and integrators
- Installing or commissioning — User Guides and latest firmware
- Acoustic modelling and prediction — Measurement Data
- Regulatory compliance documentation — Declarations of Conformity
- Technical troubleshooting — Help Centre knowledge base
- Academy training and certification — see Resources section
Can't find what you need?
If you can’t find the answer in our support resources or the Help Centre, our team is here to help. For technical queries about Optimal Audio products, installation support, or warranty and returns, get in touch directly.
