For all service and repair enquiries, please contact your supplier of the original purchase.
For all warranty and service enquiries Optimal Audio will only deal directly with its approved Distributor Partners and not third parties or end users. So please initially contact your supplier for assistance.
All Optimal Audio products, and the parts thereof, are warranted to be free of defects in materials and craftsmanship for three years from date of sale:
The warranty period will commence on the date of original purchase. Within the period of its warranty, Optimal Audio or an Authorized Service Representative of Optimal Audio will replace or repair any Optimal Audio product that is defective in material or craftsmanship at no cost. This warranty is exclusive and no other warranty is expressed or implied. This warranty does not affect your statutory rights.
- Damage due to improper mounting or incorrect installation. This includes damage to any installation accessories.
- Any damage caused by improper connection or use of a product outside of its operational specifications. This includes damage due to improper signal processing, amplification and over voltage damage.
- Defects caused by unauthorised modifications, improper use, negligence, exposure to inclement weather conditions, act of God or accident, or any use of this product that is not in accordance with the instructions provided by Optimal Audio.
- Damage due to wear and tear sustained during normal use. Optimal Audio cannot be liable for consequential damages.
Optimal Audio Group Ltd.
Halifax Road, Cressex Business Park
High Wycombe Buckinghamshire